FAQ

No. We are open Monday through Friday 8:00 a.m. to 5:00 p.m.

Insurance companies only pay for a rental car if you have that benefit on your policy or if you are the claimant. Check your policy or call your insurance company or agent to find out if you have rental coverage and your specific limitations. Hawkeye Auto Body works with Enterprise Rental Cars and can make arrangements in our office.

We can give you an approximate time it will take to complete the repair. We make every effort to ensure your damaged vehicle is repaired as quickly as possible. However, we will not sacrifice quality for the sake of time. Sometimes after the vehicle is disassembled, hidden damage is found and in some cases more parts are needed. This can delay the scheduled delivery time of your vehicle.

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and we will work diligently toward this goal. We provide pickup and delivery service for the local area.

You will be notified when your vehicle is ready to be picked up. If it is an extensive repair, we will try to keep you informed on how the repair is progressing. Feel free to call or e-mail us during the repair process if you have questions or concerns.

We have made a major investment in our Sherwin Williams paint system and are constantly upgrading its technology and equipment to ensure each vehicle’s paint matches. We take pride in our ability to match factory finishes as the final step in the repair process.

No. A car is a total loss only when the price of the repairs exceed the insurance company’s determined value of the vehicle. Many vehicles today are built using unibody construction. Our certified technicians and state-of the-art computer measuring system and frame rack can return your vehicle to its original factory specifications. If it is determined that the frame or structural section is bent beyond repair, this section can be replaced.

This means the sum of the cost of the repairs plus the value of the vehicle in its damaged condition (salvage value) is greater than the actual cash value of the vehicle prior to the accident. Sometimes safety (if the vehicle will be safe to drive after repaired) issues and reparability play a factor in whether a vehicle is determined to be a total loss.

If your insurance company does not waive your deductible, it will be your responsibility to pay Hawkeye Auto Body the deductible amount when you pick up your vehicle. If you are the claimant, you would have no deductible.

Your insurance policy is a contract between you and your insurance carrier. It basically says if you have a loss, you are responsible for the first portion of repairs (your deductible) and the insurance carrier will pay the rest. If we do fewer repairs than agreed upon with the insurance carrier, you’re still responsible for the deductible. Any reduction will be refunded to the insurance company. Any honest business will say no.

No. An estimate from the lowest bidder is not necessarily the best place to have your vehicle repaired and is usually not in your best interest. When considering safety issues involved in collision repair and the investment you made in your vehicle, quality repairs become very important. A quality collision repair facility trains and has certified employees and invests in the latest high-tech equipment. This type of shop will work hard to ensure your vehicle is repaired back to its pre-accident condition. As is the case with goods and services, you get what you pay for. Just remember, the choice is yours!

No law requires you to get more than one estimate. It is a common misconception. Your insurance policy is a contract between you and your insurance carrier, which specifies what coverage you have purchased. Your insurance company is required by law to pay a reasonable cost to restore your vehicle to pre-accident condition according to this contact. You are free to choose any reputable repair facility you wish.

No law requires you to get more than one estimate. It is a common misconception. Your insurance policy is a contract between you and your insurance carrier, which specifies what coverage you have purchased. Your insurance company is required by law to pay a reasonable cost to restore your vehicle to pre-accident condition according to this contact. You are free to choose any reputable repair facility you wish.

Yes. Please let our staff know what other work you need done. Be sure to ask what other services are available at Hawkeye Auto Body.

We recommend you follow these simple precautions in the first few months of your new finish.

THE FIRST 30 DAYS
Do not use a commercial car wash. Stiff brushes or sponges could mark the finish and damage the surface. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Do not “dry wipe” your vehicle. Always use clean, fresh water. Dry wiping can scratch the finish. Wash your vehicle in the shade, never in the sun. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 to 90 days. Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content that will damage a freshly painted surface. They should be washed off as soon as possible. Do not park under trees that drop sap or near factories with heavy smoke fallout. Sap and industrial fallout can mark or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish. If you do, immediately rinse off with water. Do not wipe. Do not scrape ice or snow from the newly painted surface. Brush off loose material with a soft snowbrush.

THE FIRST 90 DAYS
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.